Empower future leaders through innovative and inclusive pedagogy and scholarship in hospitality and tourism management.
MISSION
To empower curious, innovative leaders who advocate for an equitable workforce and landscape, and curate transformational experiences for individuals, communities, and global society within hospitality and tourism.
• Continuous learning: We are dedicated to fostering an environment of continuous learning where students have access to the latest research, trends, and best practices in hospitality and tourism management.
• Cutting-edge expertise: We prioritize equipping students with cutting-edge knowledge and skills required to excel in today’s dynamic hospitality and tourism industry, including expertise in areas such as customer service, data analytics, and sustainable practices.
• Hands-on experience: We believe in the importance of practical, hands-on experience to complement theoretical knowledge. Through internships, experiential learning opportunities, and industry partnerships, we ensure that students develop the practical skills necessary for success in the workplace.
• Adaptability and agility: Recognizing the rapid pace of change in the industry, we emphasize the development of adaptability and agility in our students. This includes the ability to embrace innovation, navigate challenges, and quickly respond to evolving customer preferences and market trends.
• Cross-cultural competence: In today’s globalized world, cross-cultural competence is essential for effective leadership in hospitality and tourism. We provide students with the knowledge and skills to navigate diverse cultural contexts, communicate effectively across cultures, and foster inclusive environments for both employees and guests.
• Leadership and management skills: We are committed to nurturing the leadership and management skills necessary for students to succeed in managerial roles within the hospitality and tourism sector. This includes training in strategic planning, decision-making, team building, and conflict resolution.
• Customer-centric focus: Central to our core values is a strong emphasis on customer-centricity. We instill in our students a deep understanding of customer needs and preferences, along with the skills to deliver exceptional service and create memorable experiences that exceed expectations.
• Ethical responsibility: We emphasize the importance of ethical responsibility in all aspects of hospitality and tourism management. Our students learnt he principles of integrity, transparency, and social responsibility, ensuring they contribute positively to their workplaces and communities.
Goal 1: Develop an outstanding program to support the current and future needs of the hospitality and tourism industry in Tennessee, the United States, and global society.
Goal 2: Demonstrate high program quality through student successes.
Goal 3: Cultivate adaptability and agility among our students.
Goal 4: Increase community engagement to support the modern land-grant mission.
1. Identify and apply the knowledge and skills necessary for hospitality and tourism operations.
2. Develop and integrate a core set of business skills necessary to successfully operate a hospitality and tourism organization.
3. Demonstrate competence in the communication skills necessary for hospitality and tourism management.
4. Formulate business decisions in hospitality and tourism management.
5. Evaluate leadership principles necessary in the diverse and global hospitality and tourism industry.
HTM 102 Introduction to Travel and Tourism
HTM 150 Career Planning
HTM 210 Foodservice Operations Management
HTM 211 Leading and Managing Hotels and Resorts
HTM 212 Event Planning and Design
HTM 311 Talent Management in Hospitality and Retailing
HTM 326 Cost Controls in Hospitality and Tourism Operations
HTM 361 Customer Service
HTM 390 Leadership and Managing Corporate Culture
HTM 392 Community and Industry Engagement
HTM 410 Sensory Branding and Marketing in Hospitality and Tourism Management
HTM 425 Legal Issues in Service Management
RMM 341 Consumers in the Global Marketplace
HTM 492 Professional Experience
HTM Electives (choose four):
HTM 101 Principles and Science of Culinary Arts
HTM 225 Principles of Baking and Pastry Arts
HTM 299 Beverage Management
HTM 312 Wedding Planning and Design
HTM 335 Advanced Foodservice Techniques and Applications
HTM 435 Advanced Event Planning and Design
HTM 445 Restaurant and Catering Management and Execution
HTM 450 Hotel Development and Analytics
HTM 484 Critical Sustainable Tourism
RMM 411 Entrepreneurship and Small Business Management
RMM 412 Digital Retailing
HTM 440 Special Topics
HTM 494 Directed Study – Faculty-led Study Abroad
Students should apply for progression into the major after completing at least three of the following HTM 102*, HTM 210, HTM 211, HTM 212. Applications for progression are available in the departmental office.
For progression into the major, students must meet the following criteria.
Cumulative grade point average 2.3 or greater for at least 30 semester hours completed.
Grade of C or better in all hospitality and tourism management prefix courses.
Successful completion of ENGL 101* and ENGL 102*.
Complete 300 post-secondary school hours of industry related work for the chosen major. A complete list of appropriate work experiences is available in the departmental office.
For graduation, students must earn a grade of C or better in all hospitality, and tourism management courses.
Studying abroad is a priority for the HTM Program. Taking approved courses abroad transfer back and count toward graduation. We encourage and assist you with taking semesters or summers abroad. In addition, HTM does faculty-led programs, which are very popular! Two examples are:
Global Tourism & Fashion Retailing in Dublin – Summer 2023
Customer Service in Spain (Seville, Spain) – Summer 2019
Previous faculty-led trips include visits to: Italy, France, The Netherlands, Prague, Berlin, Krakow, London, Paris, and Costa Rica.
UT Programs Abroad website: https://programsabroad.utk.edu/