Videos in three modules are created to help you to understand shifted consumer behavior in the post-pandemic era, key elements of crisis and contingency planning, and leadership agility and resilience.
Module 1. Behaviors of Today’s New and Adjusted Consumer
An Overview of New Shopping Trends
Consumer Trends for Local Goods and Services
Trends for Online, Omni-channel and Hybrid Shopping
Module 2. Being Prepared: Crisis and Contingency Planning
Being Prepared: Crisis and Contingency Planning
How To Create and Execute a Crisis and Contingency Plan
Module 3. Being Business Resilient: Developing Owner Capacity and Small Business Sustainability
Building Leadership Capabilities for Your Small Business
Thinking to Innovate in Your Small Business
Building Agility and Resiliency for Your Small Business