I joined the Department of Retail, Hospitality, and Tourism Management as a tenure-seeking faculty in the fall semester 2014. My love for education resides in my passion for training and the development of future-operations managers and executive leadership for the hospitality industry. I bring a robust work experience and an in-depth understanding of the challenges that small-businesses and corporations face in today’s economic environment.
My research interests include consumer behavior, particularly, the motivation and behavior of restaurant guests who engage in consumer-tipping behavior. I further my research stream and interests in the areas of casino-, hotel- and restaurant-mystery shopping, event management, medical tourism, and emergency/crisis management.