Wanda M. Costen, Ph.D.
Assistant Professor
My research interests include race and gender inequality in organizations, managing diversity, and strategic human resources. My current research projects include exploring the relationships among race/ethnicity, gender, and employee job satisfaction, and retention issues for ethnic minority college students. I am also working on a project to explore the relationship between college preparatory experiences and urban African-American high school students' self-efficacy.
Costen, W. M., Salazar, J., and Antun, J. (2007). Who's happy? The relationship between race and job satisfaction in the lodging industry. International Journal of Diversity in Organizations, Communities, and Nations, 6.
Costen, W. M., and Barrash, D.I. (2006). ACE-ing the hiring process: A customer service orientation model. Journal of Human Resources in Hospitality and Tourism 5(1), 35-49.
Costen, W. M. 2006). "E-hospitality: Technology in the hospitality industry" in Hospitality & Tourism: An introduction to the industry, 12th edition, edited by Robert A. Brymer, and Kathryn Hashimoto. Dubuque, Iowa: Kendall-Hunt Publishing.
Costen, W. M., Hardigree C. E., and Testagrossa, M. A. (2003). Glass ceiling or Saran Wrap™? Women in gaming management. Gaming Research and Review Journal.
Costen, W. M., Cliath, A. G., and Woods, R. H. (2002). "Where are the Racial and Ethnic Minorities in Hotel Management? Exploring the relationship between Race and Position in Hotels. Journal of Human Resources in Hospitality and Tourism.
Corsun, D. L. and Costen, W. M. (2001). "Is the Glass Unbreakable: Habitus, Fields, & the Stalling of Women & Minorities in Management". Journal of Management Inquiry.
Contact Information
1215 W. Cumberland Ave.
220D Jessie Harris Bldg.
Knoxville, TN 37996-1911
Phone: 865-974-2909
Email:wcosten@utk.edu
Contact the Department of Retail, Hospitality,
and Tourism Management
1215 W. Cumberland Ave.
110 Jessie Harris Building
Knoxville, TN 37996-1911
Email: rhtm@utk.edu
Fax: 865-974-5236
Hotel, Restaurant, & Tourism
Phone: 865-974-2141
Retail & Consumer Sciences
Phone: 865-974-2141